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How cartaplanbe Handles Your Personal Data

Your personal data belongs to you, and we take that seriously. This Privacy Policy sets out exactly what we collect when you open an account, how we use…

Data collected only as neededYour right to access and correctSecure account storageMalaysia-applicable lawContact us any time
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cartaplanbe How cartaplanbe Handles Your Personal Data
REACH OUR TEAM

Browse Your Privacy Contact Options

If you have a question about how your data is handled, want to submit a data access request, or need to update details tied to your account, our support team is here. Reach us through any of the channels below and we will respond within one business day.

Team online

Live Chat

Start a live chat session directly from your account dashboard. Our agents are available around the clock to handle data queries, correction requests and account-level privacy concerns without delay.

Email Support

Send your privacy request or data subject query to our dedicated support email. Include your registered account details so we can locate your record and respond within one business day.

Help Centre

Our Help Centre hosts step-by-step instructions for submitting data access requests, updating stored payment details such as Touch 'n Go or GrabPay references, and managing your account privacy settings.

HOW WE PROTECT YOU

Switch On the Details That Matter

From cookies to account security, every layer of data handling at cartaplanbe follows a clear purpose.

Data Collection

We collect only what your account requires — registration details, payment method references such as Touch 'n Go and FPX, and activity logs. Nothing is gathered beyond what is needed to run your account correctly.

Cookie Usage

Cookies on cartaplanbe.net keep your session active, remember your language preference and help us identify technical issues. You can manage cookie permissions through your browser settings at any time.

Account Security

Your account credentials are stored using industry-standard encryption. We apply access controls so that only authorised systems and staff can retrieve identifiable data, and all access is logged for audit purposes.

Data Retention

We keep your account data for as long as your account remains active and for any period required under applicable Malaysian law. Once a retention period ends, data is securely deleted or anonymised.

Your Rights

You hold the right to access, correct or request deletion of your personal data where local law permits. Submit a request through live chat or email and we will action it within the timeframe the law prescribes.

Third-Party Sharing

We share data only with processors directly needed to run your account — payment rails like GrabPay or Boost, identity verification services, and fraud-prevention tools. We do not sell data to advertisers or unrelated parties.

Open the Answers to Common Privacy Questions

The questions below cover what we collect, how long we keep it, how you can access your data and what to do if you believe something is incorrect. If your question is not here, reach our support team directly.

We collect your name, email address, phone number and payment method details such as Touch 'n Go or FPX references. We also log account activity to detect issues and process transactions accurately.

Payment references from GrabPay, Boost, Touch 'n Go and FPX are passed to the relevant payment processor to complete your transaction. We store only the reference identifiers needed to reconcile your account history.

Yes. Submit a data access request through live chat or email with your registered account details. We will compile and deliver your data within the period required by applicable Malaysian law.

Contact our support team via live chat or email, identify the field that needs correcting, and we will update it. For payment method details, we may ask for brief verification before making changes.

Retention periods depend on the type of data and the requirements of Malaysian law. Financial and identity records may be retained for a legally prescribed period after closure, after which they are deleted or anonymised.

We share data only with processors needed to operate your account, such as payment services including GrabPay and Boost, identity checks and fraud-detection tools. We do not sell or pass data to unrelated third parties.

We use session cookies to keep you logged in, preference cookies to remember your settings, and analytics cookies to identify technical problems. You can adjust or block cookies through your browser settings at any time.

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